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Legal Framework and Account Safety at agung711

Your account, payment details and personal data remain under strict protection at agung711. We operate with clear policies on data handling, account access, withdrawal verification and customer support…

Data encryption and account securityTransparent withdrawal and account verificationLocal payment support via DANA, OVO, GoPay and QRISDirect support channels for policy requests
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agung711 Legal Framework and Account Safety at agung711
GET HELP WITH POLICY

How to Reach Our Legal and Support Team

We keep policy support accessible across email, live chat and phone during business hours.

Email Support Send policy questions, data access requests and account concerns to our support address.
Live Chat Available in your lobby during operating hours (09:00 to 23:00 Jakarta time, Monday to…
Account Settings Log in and navigate to Settings → Legal & Support to see your ticket…
DATA AND SECURITY DETAILS

How We Safeguard Your Account and Information

Account security at agung711 starts the moment you sign up. We use SHA-256 password hashing and TLS 1.

Encryption and Login Security

Passwords are hashed with SHA-256; sessions use TLS 1.3 encryption.

Cookie and Tracking Consent

We use session cookies for login persistence and analytics cookies to track feature usage.

Data Access and Export

Request a full export of your personal data anytime.

Withdrawal Verification Process

All withdrawals require identity verification to prevent fraud.

Data Retention and Deletion

We keep active account data for your membership duration. After closure, financial records are retained for seven years per law…

Policy Change Notifications

When we update our terms, privacy policy or security practices, we notify you by email at least 14 days in…

Common Legal and Account Questions

Below are questions we hear often from players in Indonesia and around the world about how we handle data, access and account rights.

When you request account closure, we flag your account as inactive immediately and anonymize your personal data within 30 days. Financial records (deposits, withdrawals, bets) are archived for seven years as required by law, but are not linked to your name or email after deletion.

Verification typically takes 1–3 business days. Upload your government ID and proof of address from Settings → Verification. Once approved, funds to DANA, OVO, GoPay or QRIS transfer within 24 hours; bank transfer may take 2–3 business days depending on your bank.

Yes. Log in, go to Settings → Privacy, and click 'Request Data Export'. We compile your profile, transaction history, device logs and communication records into a portable file within 14 days. The file is sent to your registered email.

Your account and any balance in your wallet belong to you. We hold funds in trust and do not claim ownership. You may withdraw at any time, subject to withdrawal verification and where local law permits. Account closure is instant but data retention follows legal timelines.

We do not store full payment card or bank details. When you deposit via DANA, OVO, GoPay or QRIS, you complete the transaction directly with the payment provider. agung711 records only the transaction ID, amount, timestamp and payment method type—never your card number or PIN.

Email our compliance team at the address listed in your account Settings → Legal & Support. Include your account number, the date, and a clear description of your concern. We log all reports and provide a ticket number via reply within 24 hours.

We do not sell your data. We share information only with payment processors (DANA, OVO, GoPay, QRIS) to complete transactions, and with law enforcement or regulators where local law requires. You can request a list of all third parties with access by submitting a formal data access request.

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